FAQ
Q: What about the lead time?
Sample needs 3-7 days, mass production time needs 30 days more, depending on the order quantity and material stock.
Q: What is the warranty for the lights?
For the lights, we have 3 years warranty. If any quality problems on our side occurred in this period, we’ll take on the shipping cost and replacement.
Q: How to deal with the faulty?
Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will send you parts for replacement, as solo is very easy to fix, and all you need is a screw driver.
Q: How to proceed an order for led light?
Firstly let us know your requirements or application.
Secondly we quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly we arrange the production.
Q: How is your quality control?
We have strict QC process and all the lights will be 100% 48-72 hours testing before shipping.
Q : Can your products’ label, packaging, design, light's spectrum be customized?
Yes, we offer customization service on these.